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Jeri Schaffner & Kimberly Johnson
"We believe establishing Guest loyalty is imperative to your success. We can assist with evolving service practices and sales techniques to help you achieve your goals!"
It is more important than ever to deliver the service that sets you apart from the competition, increase your number of loyal Guests and improve your bottom line. Using our Facility and Performance Appraisal ™, our innovative approach to mystery shopping, we measure the service and overall experience provided to your Guests. We will see how your facility "touches" the Guest, looking for positive experiences as well as identifying opportunities for improvement. The Guest's perception is your reality. As your consulting partners, we will assist in establishing benchmarks and ideas to "raise the bar" in service excellence.
- Sales Coaching and Mentoring
Let us assist in creating SUPERSTAR Sales Managers! Extraordinary Guest Service is imperative in sales; it is the foundation the relationship is built on. During our long career in hotel sales, our history of continually exceeding sales goals was attributed to meeting our commitments and delivering as promised to our clients. We knew how to set ourselves apart from the competition. It is difficult to compete in today's hospitality arena, allow to share the secrets we have learned to be confident, credible, successful and prosperous in sales!
- Meeting Planning Services
With our years of hotel sales experience, we are able to help meeting planners work efficiently with hotels to achieve the goals of both sides. We have the ability to steer our clients to facilities where we feel confident the level of service from both the Sales department as well as the entire hotel will be exceeding expectations. |
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 Schaffner & Johnson, Inc.
The Hospitality Consultants
Almost 50 years experience exclusive to the hospitality industry.
We know it; we love it; and we want to make it extraordinary!
”Dear Fellow Hospitality Professionals: I have had the pleasure of working with Jeri and Kim for a good many years. In fact, for over 20 years with Jeri. Both of them did an exceptionally fine job for our company. We have been fortunate to enjoy great success and they have certainly helped us to “raise the bar of hospitality”.
They were well liked by their fellow associates and both possess outstanding customer relation abilities. Kim and Jeri certainly have great knowledge of what it takes to be successful in the demanding hospitality industry. Their follow through and attention to detail is as good as it comes and they are a pleasure to work with.”
Jerald J. Jaeger, President/Co-Owner
Hagadone Hospitality
The Coeur d’Alene Resort
"To give real service you must add something which
cannot be bought or measured with money,
and that is sincerity and integrity." ~ Douglas Adams |